Innovation at work means that we utilize the latest technology to increase the accuracy and effectiveness of service calls. Once a service call is placed to our live dispatch, the service call is then immediately sent via smart phone to a technician nearest to the client, and supplies and parts inventory are all updated in real time. Our system keeps an accurate account of the service call history and response times, and our Account Managers are committed to quarterly service reviews to keep our service team accountable and help our clients better manage the usage of the equipment. Our teams of highly trained and experienced professionals are ready to serve you with a right attitude to take all the hassles and concerns of your office equipment out of your hands and into ours. YOU ARE OUR CUSTOMER AND WE WORK FOR YOU!
Our We C.A.R.E Program ensures the reliability of the equipment and our level of service and support to the clients. We understand that inoperable office equipment can cripple the office; we will do whatever necessary to reduce our clients’ downtime by keeping a well-stocked inventory of Ricoh genuine parts and supplies, and also providing a loaner equipment when necessary.
- 1 hour call back from the initial service call
- 4 hours on-site service
- Loaner equipment program
- Large inventory stock of original parts and supplies
- Repair or Replacement Guarantee (We C.A.R.E. Program)
- RICOH certified and trained service technicians and IT professionals
(562) 467-6930 or (714) 799-0200
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